Online privacy policy

a. Queries

We will process your data to reply to your queries (Art. 6(1) (b) GDPR). The address and telecommunications data marked as mandatory is necessary to process and answer your querie. The voluntary communication of further data makes it easier for us to deal with your request and enables us to provide more detailed information. As a rule, we will store the information from your querie for a period of three months from our initial reply, in case there are further queries, unless a longer retention period is requiered for documentation purposes (Art. 6 (1) (c), Art. 5 (2) GDPR).

b. Pseudonymized customer analyses

We process your data from requests for voucher and special offers, email newsletters and the related transactions with Sovendus cooperation partners for pseudonymous analyses (see also c. and d.). 

On the one hand, we would like to be able to present you offers tailored to your potential interests (such as local vouchers or special offers) at Sovendus an our cooperation partners on the internet. At the same time, we would like to consider possible restrictions of our cooperation partners in these pseudonymous analyses, which, for example, differentiate between new and existing customers in offers or, for example, impose time restrictions on orders, so that you are only offered vouchers that you can redeem and special offers, such as free trial offers for daily newspapers, magazines or product samples that can also be delivered to you.

Only pseudonymised data are used for this purpose (Art. 6 (1) (f) GDPR). Our legitimate interest lies in the successful marketing of voucher and benefit offers from Sovendus cooperation partners.

You can object to this processing at any time by pressing the button that follows to display “Disabled”. If you want to reactivate the pseudonymous analysis, press the button to display “Activated”.

Enabled (blue and switch on the right) / disabled (grey and switch on the left)

c. Our voucher offers (Sovendus Voucher Network) and Sovendus Voucher Network Service

We may collect, store, and/or use the following types of personal data: your name, title, postcode, email address, IP address, pseudonymised order number, order value with currency, session ID, coupon code and time stamp.

Some of our advertising partners offer you our voucher offers after your online purchase on their website. To select a voucher offer that is currently of interest to you, our advertising partners transmit the hash value of your email address and your IP address to us in pseudonymised and encrypted form (Art. 6 (1) (f) GDPR). The pseudonymised hash value of the email address is used by us to take into account any possible objection to advertising (Art. 21 para. 3, Art. 6 para. 1 lit. c GDPR). The IP address is used by us exclusively for data security purposes and is usually anonymised after seven days. In addition, the advertising partners transmit pseudonymised order number, order value with currency, session ID, coupon code and time stamp to us for billing purposes (Art. 6 para. 1 lit. f GDPR).
If you are interested in receiving a voucher offer from us and you have not objected to relevant advertising using your e-mail address, you may click on the voucher banner displayed only in this case, our advertising partners will send us your title, name, postcode and your e-mail address in encrypted form to prepare the voucher (Art. 6 para. 1 lit. b, f GDPR). After processing the data required to create the voucher, you will then receive an e-mail to the e-mail address provided with the voucher code (Art. 6 para. 1 lit. b GDPR). We will remind you by e-mail to redeem your voucher before the expiry date of the voucher in order to fulfil our service from the Sovendus Voucher Network Service in accordance with our General Terms of Use (Art. 6 para. 1 lit. b GDPR).

d. Our special offers

Some of our advertising partners present our special offers on their websites after you have made your online purchase on our site. To enable us to offer up-to-the-minute, regional offers that should be of interest to you, our advertising partners send us some pseudonymised and encrypted information, which includes the salutation, year of birth, country, postcode, hash value of the e-mail address and your IP address (Art. 6 (1) (f) GDPR). The pseudonymised hash value of the e-mail address will also be used by us for any possible rejection of advertising by you (Art. 21 (3), Art. 6 (1) (c) GDPR). We only use the IP address for the purpose of data security, and it is usually anonymised after seven days (Art. 6 (1) (b) and (f) GDPR).

When you click a special offer, your name, address details and e-mail address will also be forwarded to us by our advertising partner in encrypted form, so that we can prepare the personalised request for the special offer for the respective product provider (Art. 6 (1) (b) and (f) GDPR).

When you select one of our special offers, we first of all process your information that is required to order the special offer. Following this your details will also be sent to the product provider whose special offer you selected (Art. 6 (1) (b) GDPR). After this, we will only use your data in pseudonymised form for the purpose of analyses (Art. 6 (1) (f) GDPR (see b. above).

Once the details have been transmitted, the respective product provider is then responsible for any further processing of your data.

e. Email newsletter from Sovendus

If you select by your express consent (which you may withdraw at any time) your personal newsletter of one of our advertising partners, the respective advertising partner will directly send you by e-mail the selected newsletter (Art. 7 (2) No. 3 UWG, Art. 6(1) (a) GDPR).

To this end we will transmit your data and your consent declaration to the respective advertising partner (Art. 6 (1) (a) and (f) GDPR). If you wish to withdraw your consent, you may at any time contact the advertising partner.

f. Friendly Captcha

Friendly Captcha (Friendly Captcha GmbH, Am Anger 3-5, 82237 Wörthsee, Germany) is a privacy-friendly solution that makes it more difficult for bots to access our website. We have integrated the programme code into our contact form so that each visitor’s device can connect to the Friendly Captcha servers to receive a puzzle to solve. Once the puzzle has been solved, the device sends the solution to our website server, which then checks whether the solution is correct. Depending on the outcome, we can process or reject requests based on security rules.

• Friendly Captcha will not set any cookies on your device.
• Your IP address will be stored in hashed form.
• Your personal data will be deleted within 30 days.

The legal basis for this form of processing is point (f) of Art. 6 (1) GDPR; we have a legitimate interest in protecting our website against abusive access by bots. You can find more information about the processing carried out by Friendly Captcha here: Privacy Policy for End Users – Friendly Captcha.

g. Existing customer mailing

We may collect, store, and/or use the following types of personal data: your name, email address, your first and last name and your title.

We will send you our recommendations for our own similar services for the Sovendus Voucher Network Service by e-mail. For this purpose, we process your e-mail address, your first and last name and your title. This processing is carried out on the basis of our legitimate interest in advertising our services.

h. Sovendus Optimize

We use conversion optimisation technology to improve our targeted communication with customers. This technology enables us to track the use of our online shop. When our customers visit our online shop, for example, we can remind them of forgotten orders and point out special offers or allow them to subscribe to notifications and communications such as newsletters, to receive support and to have their shopping cart sent to them. We use email, instant messaging and other communication channels for this purpose. We need this conversion optimisation technology to run our online shop effectively and to make it more user-friendly in the long term. If and to the extent applicable, this processing will be carried out on the basis of points (a), (b) and (f) of Art. 6 (1) GDPR. You can object to the use of conversion optimisation technology in our online shop; we will make a note of your objection by setting a cookie in the browser you are currently using.

i. Email newsletter from our advertising partners

If you select by your express consent (which you may withdraw at any time) your personal newsletter of one of our advertising partners, the respective advertising partner will directly send you by e-mail the selected newsletter (§ 7 section 2 n° 3 Act Against Unfair Competition, UWG, Art. 6 (1) (a) GDPR).

To this end we will transmit your data and your consent declaration to the respective advertising partner (Art. 6 (1) (a), (f) GDPR). If you wish to withdraw your consent, you may at any time contact the advertising partner.

j. Email newsletter from product suppliers

If you select by your express consent (which you may withdraw at any time) or on the basis of a contract your personal newsletter of a product supplier, the respective product supplier will directly send you by e-mail the selected newsletter (Art. 7 (2) No. 3 UWG, Art. 6 (1) (a) and (b) GDPR).

To this end we will transmit your data and your consent declaration or your contract declaration to the respective product supplier (Art. 7 (2) No. 3 UWG, Art. 6 (1) (a), (b) and (f) GDPR). If you wish to withdraw your consent, you may at any time contact the product supplier.

k. Documentation of consent

When we obtain your consent to the sending of e-mail newsletters, your IP address will be collected and stored for documentation purposes (Art. 7 (1), Art. 6 (1) (c) GDPR).

l. Duration of storage

We store the data we collected from you for advertising purposes until we receive your revocation of consent or your objection to the processing of your data for advertising purposes.

m. Change of purpose

If we decide to change the purposes of the processing over time, we will update this privacy policy before doing so.

n. Online applications

If you apply for a job with Sovendus, we will process your data to handle and evaluate your application (Art. 26 (1) GDPR). We need your address and telecommunication data marked as mandatory data to correctly assign your application and to contact you. Your application data marked as mandatory data allow us to assess the chances of success of your application.

If you are not chosen for or if you refuse the offered job, we will store your data for another three months for documentation purposes and then delete them, unless you have given us your consent to use your data for further application procedures (Art. 6 (1) (a) GDPR).

o. Use of SalesViewer® technology:

On the website https://online.sovendus.com, data is collected and stored for marketing, market research and optimisation purposes using the SalesViewer® technology of SalesViewer® GmbH on the basis of the legitimate interests of the website operator (Art. 6 [1] Lit.f GDPR).

For this purpose, a javascript-based code is used to collect company-related data and the corresponding use. The data collected with this technology is encrypted via a non-reversible one-way function (so-called “hashing”). The data is immediately subject to pseudonymisation and is not used to personally identify the visitor to this website.

The data stored within the framework of Salesviewer will be deleted as soon as it is no longer required for its intended purpose, and the deletion does not conflict with any statutory retention obligations.

You can object to the collection and storage of data at any time with effect for the future by clicking on this link https://www.salesviewer.com/opt-out to prevent the collection of data by SalesViewer® within this website in the future. This places an opt-out cookie for this website on your device. If you delete your cookies in this browser, you must click this link again.

p. Data processing when displaying the Trustpilot seal.

Sovendus will share your IP address with Trustpilot A/S Ltd Pilestræde 58, 5 1112 Kopenhagen Dänemark after you have given your consent via our Cookie Consent Manager in order to show you Sovendus’ current rating on Trustpilot. If you would like to know more about how Trustpilot processes your data, you can view Trustpilot A/S’s privacy policy here.

q. Use of your data for web analysis and tracking purposes (Google Analytics)

In order to optimise this website and our services, we use Google Analytics, a web analytics service provided by Google Ireland Limited, a company incorporated and operated under Irish law (registration number: 368047) with its registered office at Gordon House, Barrow Street, Dublin 4, Ireland (“Google“). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. However, if IP anonymisation is activated on this website, your IP address will first be shortened by Google within member states of the European Union or in other signatory states to the Agreement on the European Economic Area. Only in exceptional cases the full IP address will be transmitted to a Google server in the USA and shortened there.