Sovendus Terms of Use

Preamble

These Terms of Use apply to all contracts between you (as our customer) and Sovendus GmbH (“we”, “us” or “our”), c/o Design Offices Karlsruhe Bahnhofplatz, Bahnhofplatz 12, 76137 Karlsruhe, Germany, HRB 707873 (Mannheim Local Court) in relation to our provision and your use of the following digital services:

Sovendus Voucher Network Service

These Terms of Use apply only to the digital services that we offer from our UK website (https://www.sovendus-network.com). Different Terms of Use apply to the digital services that we offer from our German website.

We will ask you to agree to these Terms of Use before providing our digital services. Please read these Terms of Use before you agree to them.

The version of these Terms of Use that you agree to at the time you ask us to provide a digital service (for example, when you ask us to send you a voucher) shall apply.

1. Service descriptions

1.1 Sovendus Voucher Network Service

With our Sovendus Voucher Network Service you have access to vouchers from numerous third-party online shops and other partners (hereinafter collectively referred to as “online shop(s)”).

Our service as part of the Sovendus Voucher Network Service consists of providing the voucher code or voucher link and the instructions for redeeming the voucher to your e-mail address. We may also send you reminder emails about any vouchers we have sent you that are still valid but which you have not yet redeemed, unless you ask us not to provide such reminders by clicking the link provided in the footer of the email containing the voucher code(s) or in the footer of each reminder email.

To use a voucher we send you, you must make a purchase on the relevant online shop. Conditions may apply to your use of a voucher (for example, expiry dates, minimum spend requirements, and limitations on the products which the voucher can be used for). Such conditions will be shown to you before you ask us to send you a voucher. We are not responsible for any purchases you may make on online shops using the vouchers we send you. We aim to give you accurate and up-to-date voucher codes and associated voucher information (including the conditions applicable to their use) at the point of publication. However, the voucher codes and associated voucher information is provided by the online shops, and therefore we are not responsible if any voucher code is not accepted by an online shop or if the information provided about a voucher code is incorrect or incomplete.

Therefore, we cannot guarantee that a voucher code which is presented on our website will always be accepted by the relevant online shop.

If you have any difficulties or questions regarding the redemption of a voucher, please contact the relevant online shop directly. Please also let us know if you think we have provided any incorrect information about any vouchers so that we can investigate.

1.2 Changes to our services

We may make changes to our services from time to time, for example:

to improve, refresh or enhance the presentation or arrangement of our services;

to improve the security and operation of the technical infrastructure of our website; or

for legal or regulatory reasons.

2. Consideration

All of our services which are governed by these Terms of Use are free of charge for you. There are no hidden costs.

3. Prerequisite for claiming our services

To be able to use our services, you will need:

to have and use a computer or smart phone with a stable internet connection; and

to enter valid personal information where requested (for example, your e-mail address) in order for us to send the voucher code(s) to you.

To be eligible to use our services you must:

be a consumer (by this we mean that you must be using the services for your personal use and not for any commercial purpose); and

be aged 18 or over.

Vouchers that are sent to you are for your personal use only and you are not permitted to send them or make them accessible to any third parties in any way.

4. Term and cancellation

Each contract between us and you in respect of a digital service that you have requested ends automatically when we have completed the service. For the Sovendus Voucher Network Service, we complete the service when the final reminder email has been sent to you.

5. Liability and warranty

You have certain rights under the law and there are certain matters for which we are not permitted to limit or exclude our liability to you. For example, we cannot exclude our liability to you for any death or personal injury caused by our negligence, liability for fraud or fraudulent misrepresentation, or failure to perform our services with reasonable care and skill. Nothing in these Terms of Use shall affect these rights or any such liability we may have to you in relation to those rights.

However, we exclude responsibility and all liability for:

any losses that were not foreseeable (i.e. it was not an obvious loss or damage) to you and us when the contract between us was made;

any act or default in relation to the services (including anything that causes a loss of anticipated savings due to failure to redeem a voucher code) caused by events outside our reasonable control. This includes, for example, any losses incurred due to the acts of, or information provided by, any of the online shops (such as the provision of incorrect voucher codes or incorrect or incomplete information about voucher codes by them), and losses which arise due to your internet connection not working properly or being available, or the speed and quality of the device you use to access the services;

any losses which you could have avoided by following our advice (such as to review the terms and conditions applicable to the vouchers provided by the online shops); and

any business losses or losses to persons that are not consumers, including loss of profits or revenue, loss of business opportunities and loss of anticipated savings.

As part of the services, we may provide you with links to third party websites (including, the websites of online shops). Such links do not endorse any information, product or service that is offered on or which can be found on such third party websites. We are not responsible for the performance, services or content available on third party websites and you access these at your own risk. Our Terms of Use do not govern third party websites.

6. Data protection

We process personal data obtained in the course of using our services exclusively in strict compliance with the relevant data protection legislation requirements. We maintain suitable technical and organisational measures appropriate to the impending risk to ensure data security, in particular to protect the personal data from unintentional or unlawful access by third parties. We provide you with further information about the processing of personal data in our privacy policy (Online Privacy Notice – Sovendus).

7. Miscellaneous

7.1 Applicable law and disputes

The laws of England and Wales apply to these Terms of Use and any contract entered into between us where these Terms of Use apply. Wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.

7.2 Contact

You can contact us by e-mail (service@sovendus.com) and write to us by post at the address stated at the top of these Terms of Use.

7.3 Third parties

No one other than us or you have any right to enforce any contract between us.

Version as of August 2024