Support for end customers

To redeem your voucher, first click on the link “Redeem voucher here” in your voucher email. This will directly lead you to the website of the online store. A field for entering the voucher code will appear during the ordering process (usually in the shopping cart). We recommend that you copy the code in order to avoid errors during input. Some vouchers are redeemed solely via a link in the voucher email. In this case the discount will be automatically deducted from the shopping cart total after clicking the link.

If you are unable to redeem a voucher, please check the following:

Is the voucher still valid?
Did you correctly enter the voucher code?
Have the redemption conditions of the voucher (e.g. minimum order value) been met?
Please contact us if the redemption still does not work in spite of this. We will be happy to check the problem in detail and make sure you can use the voucher as soon as possible.

Some vouchers are issued without a code. Then the voucher will be redeemed via a link in your voucher email. Please click on the voucher link to redeem it. You are then redirected to the store’s website and the voucher is placed in your shopping cart automatically. Please note that for some stores, automatic deduction of the discount in the shopping cart total only takes place if the conditions have been met.

The voucher code is usually entered directly from within the shopping cart. The appropriate field is usually found beneath the order total. It can have different names and does not necessarily have to be called a “voucher code”. The wording “promotion code” or “discount code” may be used here. For some online stores you must first register or log into your customer account and go through the ordering process until the final step. The field in which you enter the code appears just before you send your order.

Redeeming the vouchers we provide always needs a new order. Usually you cannot credit the voucher against an order you have already placed.

Should you have problems with the redemption process, please contact the store where you ordered. We act as the intermediary and so we cannot do the subsequent redemption for you, as we do not have access to your customer account with the store for data protection reasons.