Support for end customers

Any questions?
We have the answer.

Do you have a question about your voucher, our newsletter or a special offer? On this extensive help page you can find many answers to frequently asked questions. 

Online vouchers

To redeem your voucher, first click on the link “Redeem voucher here” in your voucher email. This will directly lead you to the website of the online store. A field for entering the voucher code will appear during the ordering process (usually in the shopping cart). We recommend that you copy the code in order to avoid errors during input. Some vouchers are redeemed solely via a link in the voucher email. In this case the discount will be automatically deducted from the shopping cart total after clicking the link.

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If you are unable to redeem a voucher, please check the following:

Is the voucher still valid?
Did you correctly enter the voucher code?
Have the redemption conditions of the voucher (e.g. minimum order value) been met?
Please contact us if the redemption still does not work in spite of this. We will be happy to check the problem in detail and make sure you can use the voucher as soon as possible.

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Some vouchers are issued without a code. Then the voucher will be redeemed via a link in your voucher email. Please click on the voucher link to redeem it. You are then redirected to the store’s website and the voucher is placed in your shopping cart automatically. Please note that for some stores, automatic deduction of the discount in the shopping cart total only takes place if the conditions have been met.

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The voucher code is usually entered directly from within the shopping cart. The appropriate field is usually found beneath the order total. It can have different names and does not necessarily have to be called a “voucher code”. The wording “promotion code” or “discount code” may be used here. For some online stores you must first register or log into your customer account and go through the ordering process until the final step. The field in which you enter the code appears just before you send your order.

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Redeeming the vouchers we provide always needs a new order. Usually you cannot credit the voucher against an order you have already placed.

Should you have problems with the redemption process, please contact the store where you ordered. We act as the intermediary and so we cannot do the subsequent redemption for you, as we do not have access to your customer account with the store for data protection reasons.

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Sovendus Newsletter

If you would like to subscribe to the Sovendus Newsletter, please send us a request by email to service@sovendus.de. We will then send you a link to the voucher selection page. You can also subscribe to our newsletter there with a single click after selecting new vouchers. We will send you an email with a link to confirm your registration.

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To unsubscribe you can use the unsubscribe link at the end of each newsletter. You are free to unsubscribe from redemption reminders. To do so, you also only have to click on the unsubscribe link at the end of the voucher email.

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Please read our online data and privacy policy (https://www.sovendus.com/de/datenschutz/). You will find specific information on the newsletter mailing process under 5.f.

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Special offers (newspapers, magazines, samples etc.)

We only act as an offer agent. There is no contractual relationship with us. Cancellation or revocation must always be sent to the contractual partner directly. You will find information about the contractual partner and a link to the contact details in the order confirmation we send you.

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Please contact the relevant publisher directly for specific information regarding delivery. Since we only distribute these special offers, we do not have any influence on the delivery date and cannot tell you when you will receive the offer.

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Let’s say for example you want to change the delivery date because of a vacation you will need to contact the relevant publisher directly.

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As the offer agent, we cannot make any changes to the order data. If you need to correct or change your postal address, please contact your contractual partner directly.

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Please read the online data protection information. You can find specific information about special offers under 5.d.

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You receive the bonus directly from your contractual partner (the newspaper or magazine publisher). Generally the benefit will not be sent to you until the payment for the reading sample offer has been received by the publisher or product provider.

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Sovendus app

The Sovendus App is your access to exclusive vouchers from participating companies of the stationary and e-commerce. With the help of the app you can redeem the vouchers in-store or online, saving you a lot of money. You can find the terms and conditions for redemption for your vouchers under voucher details.

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The voucher box shows each voucher and how long it is valid for. The maximum validity period is 45 days. As a thank you for each voucher redeemed with the app, you can choose additional vouchers and save them in your voucher box.

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To redeem a voucher, navigate to the voucher in the voucher box and click on “Access Code”. You can redeem vouchers for online stores anytime and anywhere. You need to be in the store to redeem a voucher when purchasing in-store. We will tell you where the next store is to redeem a voucher once you have navigated to the voucher details. Discover here further information on how to redeem each voucher, whether online or in-store. If you have activated the reminder function, we will inform you if a voucher is about to expire. That way you can be sure you won’t lose any benefit. You can deactivate this function at any time from the settings of your app.

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After redeeming an in-store voucher, you can choose new vouchers as a thank you. You will also receive new vouchers when you have made a purchase from one of our online store partners.

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Sovendus GmbH does not assume any liability for acceptance of the vouchers by the participating companies. Sovendus GmbH does not guarantee permanent availability of its technical systems. Sovendus GmbH does not assume any liability for damages caused by third party access to your mobile device or the loss of your mobile device any resulting damage therefrom.

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Miscellaneous

Sovendus, in cooperation with lottery providers sends discount vouchers and special offers as a thank you for participating in the lottery. We have nothing to do with the competition itself, nor the promised prize. Please note you may be contacted (also by telephone) by the sponsors of the lottery provider after the competition. Sovendus is not one of the sponsors. We will not pass on your data! We won’t be making any phone calls as we are not provided with any telephone numbers from the lottery providers. If you do not want the organiser of the competition to use your data you must contact them directly.

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Please note that in this case we are simply the voucher agent, and not the person to speak to. Please contact the online store where you have ordered or where you would like to place an order directly.

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